Terms & Conditions

Effective for all orders placed through live sessions, WhatsApp, social media, and website

By placing an order with us, the customer agrees to the following terms and conditions:

1. Order Confirmation

Orders are considered confirmed only when complete customer details are received on our official WhatsApp number or through our website order system.

Comments during live sessions such as “done”, “booked”, or “article” do not confirm an order.

2. Order Priority

Orders are processed on a first confirmed details received basis.

If the same item is requested by multiple customers and stock is limited, priority will be given to the customer whose complete order details are received first on our official system.

3. Pricing

Prices may change due to new stock arrival, supplier price changes, stock updates, or market conditions.

Prices shown in old live sessions, videos, stories, posts, or screenshots may no longer be valid. The final price will be the price confirmed at the time of order confirmation.

4. Stock Availability

All orders are subject to stock availability.

Sometimes an item may become unavailable due to high demand, quality issues, supplier delays, or stock mismatch. In such cases, we may cancel the item, offer an alternative, delay dispatch, or adjust/refund the relevant amount.

5. Payment Verification

We may receive advance payment, delivery charges, partial advance, or full payment before dispatch.

Because orders and payments are handled manually, all payments are subject to verification and approval before the order is processed.

6. Mistaken or Extra Payments

If a customer mistakenly sends payment, the amount may either:

• be adjusted in a future order, or

• be returned within 15 working days after verification

Refund timing may vary depending on bank or payment channel processing.

7. Delivery

Orders are dispatched through third-party courier services.

Delivery time may vary depending on city, courier performance, weather, holidays, operational delays, or other circumstances beyond our control.

8. Courier Damage or Transit Issues

Once the parcel is handed over to the courier, delivery handling is managed by the courier company.

If a parcel is damaged during transit, we will cooperate by reviewing the complaint, sharing available packing evidence where applicable, and assisting in claim follow-up. Final courier claims may depend on the courier company’s process.

9. Parcel Opening Video Requirement

For any claim related to missing, damaged, defective, or wrong product, the customer must provide a clear, continuous parcel opening video.

The video must clearly show:

• the courier flyer/barcode before opening

• the parcel from all sides

• the parcel being opened fully

• the product and the issue clearly

Edited, cut, unclear, or incomplete videos may result in rejection of the claim.

10. Claim Reporting Time

Any issue regarding wrong item, missing item, damaged parcel, or defective product must be reported within 24 hours of delivery.

Claims reported after this time may not be accepted.

11. Defective Product

If a product is found defective and the claim is verified, we may offer repair, replacement, refund, or adjustment, depending on the case.

Resolution may take up to 15 working days after review.

12. Wrong Product Sent

If we send the wrong product, the customer must return the product to our official company return address in proper packing.

After we receive and verify the returned parcel, the amount or replacement may be adjusted within 15 working days.

13. Return Condition

Returned items must be sent in the same condition as received, with proper packing and without misuse, breakage, or tampering after delivery.

14. Manual Order Handling

Because many orders are handled manually through live selling and WhatsApp, delays, stock overlap, price updates, or communication misunderstandings may occasionally happen.

In such cases, we reserve the right to review the matter and provide clarification, adjustment, replacement, refund, or another reasonable solution depending on the situation.

15. Website Orders

Website orders are also subject to stock availability, payment verification, price confirmation, and operational review.

In rare cases, a website order may be delayed, revised, partially fulfilled, or cancelled due to stock or system issues.

16. Customer Responsibility

Customers must provide correct name, address, contact number, and order details.

We are not responsible for delays or delivery problems caused by incomplete or incorrect customer information.

17. Right to Refuse or Cancel

We reserve the right to refuse, hold, or cancel any order in cases including but not limited to:

• stock not available

• pricing error

• duplicate order

• unverified payment

• suspicious or abusive activity

• incomplete customer details

If payment has been received for a cancelled order, the relevant amount will be adjusted or refunded according to this policy.

18. Customer Rights

Nothing in these terms removes the customer’s legal rights in case of defective, misdescribed, or improperly supplied goods. Pakistan’s consumer laws provide remedies for defective products, and terms should be clearly disclosed in advance.

19. Acceptance of Terms

By ordering from us through live session, WhatsApp, social media, or website, the customer confirms that they have read, understood, and agreed to these terms and conditions.