BrandHub Policies
All policies · Terms · Return · Refund · Privacy · Complaint
BrandHub — Customer Policies (Master Hub)
Effective: 26 September 2026 · Version: 2.0
Welcome. BrandHub policies are linked from this page so you only open what you need.
Confirming an order on WhatsApp means you accept these policies.
Policy pages
- Terms & Conditions — orders, prices, delivery time, COD, cancellation
- Return Policy — returns, opening video, change of mind, refuse / not received
- Refund Policy — refunds, coupons, 15 working days
- Privacy Policy — how we use your data
- Complaint & Ticket Policy — how to raise a ticket
Quick rules
- Every query or complaint must open a ticket on WhatsApp 03330139004.
- Delivery after confirmation: normally 3–7 working days; 7–14 working days if stock/restock issues.
- Delivery charges are not fixed (third-party courier). Product amount may change due to tax/regulatory updates even after confirmation — we will inform you; you may accept or cancel before dispatch.
- Damage / missing / wrong item: continuous parcel opening video from sealed parcel is mandatory. Claims after opening without video are not accepted.
- Change of mind (if allowed): 20% service charge deducted.
- Refuse / not received (billing or other customer-side issue): delivery charges + 20% service deducted; reship only after full advance payment.
- Delay / out of stock: amount may convert to a coupon, or refund within 15 working days with ticket number.
- Eligible refunds: within 15 working days after verification.
Contact
- Tickets / Support: 03330139004
- WhatsApp: +92 333 0139004, +92 333 0139006, +92 334 1204449, +92 336 2240865, +92 300 0776825, +92 300 0776812
- Email: info@brandhub.com.pk
- Website: https://www.brandhub.com.pk
BrandHub · Ticket / Support: 03330139004 · info@brandhub.com.pk · brandhub.com.pk