Privacy Policy
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BRANDHUB — PRIVACY POLICY
Effective Date: 26 September 2026
Last Updated: 26 September 2026
Policy Version: 2.0
BrandHub (“BrandHub”, “we”, “us”, or “our”) respects the privacy of our customers and visitors.
This Privacy Policy explains how BrandHub may collect, use, store and protect information when customers visit our website, contact us through social media or WhatsApp, place an order, communicate with our customer-support team, or otherwise interact with BrandHub.
By using BrandHub’s website, social-media pages, WhatsApp services, or placing an order with us (including confirming an order on WhatsApp), you acknowledge that you have had an opportunity to review this Privacy Policy.
1. Information We May Collect
Depending on the service you use, BrandHub may collect information such as:
- Customer name
- Mobile / telephone number
- WhatsApp number
- Delivery address, city and related location details
- Order details and product information
- Payment or transaction information (including advance payment proofs, transaction IDs, sender name, transfer channel)
- Images or documents you send (payment receipts, parcel photos/videos, complaint evidence)
- Customer complaints, tickets, and support communications (WhatsApp, call, email, website forms)
- Return, exchange and refund information
- Information provided through Facebook, Instagram, WhatsApp or other channels
- Website / device information such as IP address, browser type and basic technical information, where collected by our website or service providers
We only request information that is reasonably necessary for operating our business and providing customer services.
2. How We Use Customer Information
BrandHub may use customer information to:
- Process, confirm and fulfil orders
- Deliver products through courier / local riders
- Contact customers regarding orders, delivery, failed delivery, returns, exchanges, refunds and complaints
- Verify COD and prepaid / advance payments
- Provide customer support and open / manage support tickets
- Process returns, exchanges, coupons and refunds
- Prevent fraud, misuse, unauthorized transactions and abusive COD behaviour
- Improve products and services
- Maintain business, accounting and transaction records
- Send marketing communications where permitted; customers may request to stop non-essential marketing
- Comply with applicable legal, regulatory and accounting requirements
3. Customer Communications
When you provide your phone or WhatsApp number for an order, BrandHub may contact you regarding:
- Order confirmation
- Delivery and failed delivery
- Stock / restock updates
- Return / exchange
- Refund / coupon
- Complaint and ticket handling
- Customer support
Official contact channels
| Channel | Details |
|---|---|
| +92 333 0139004, +92 333 0139006, +92 334 1204449, +92 336 2240865, +92 300 0776825, +92 300 0776812 | |
| Customer Support / Tickets | 03330139004 |
| info@brandhub.com.pk | |
| Website | https://www.brandhub.com.pk |
For any query or complaint, a ticket must be generated through 03330139004 so your case can be tracked.
4. Sharing Customer Information
BrandHub may share information with service providers where reasonably necessary, including:
- Courier and logistics companies (e.g. name, phone, address, order/reference, COD amount)
- Payment service providers
- Technology and website service providers
- Customer-support tools and platforms
- Professional advisers
- Government or law-enforcement authorities where legally required
BrandHub does not sell customer personal information as a commercial product.
5. Courier and Delivery Information
To deliver an order, BrandHub may provide necessary customer information to the selected courier or local delivery partner, including name, contact number, delivery address, order/reference information and COD amount (where applicable).
6. Customer Information Security
BrandHub takes reasonable administrative and technical measures to protect customer information from unauthorized access, misuse, loss or disclosure. No internet transmission or electronic storage system can be guaranteed completely secure. Customers should also protect their own phone, WhatsApp account and payment credentials.
7. Cookies and Website Technologies
Our website may use cookies or similar technologies to keep the site functioning, remember preferences, understand usage, improve experience, and support advertising/marketing where applicable. Customers may control certain cookies through browser settings.
8. Social Media and Third-Party Platforms
BrandHub may communicate through Facebook, Instagram and WhatsApp. Information submitted on those platforms is also subject to each platform’s privacy policy. BrandHub cannot control third-party platform privacy practices.
9. Customer Requests
Customers may contact BrandHub about information linked to their customer/order records or to raise privacy concerns via WhatsApp 03330139004, email info@brandhub.com.pk, or https://www.brandhub.com.pk. BrandHub may verify identity before processing certain requests.
10. Data Retention
BrandHub may retain customer, order, chat, ticket, payment-proof and transaction information for as long as reasonably necessary for order processing, support, returns/refunds, accounting, fraud prevention, legal requirements and dispute resolution.
11. Children’s Information
BrandHub does not intentionally seek unnecessary personal information from children. Where an order involves a minor, a parent, guardian or responsible adult should provide the information and authorization.
12. Changes to This Privacy Policy
BrandHub may update this Privacy Policy from time to time. The latest version will be published on our website with its “Last Updated” date and policy version.
13. Contact Us
BrandHub
Website: https://www.brandhub.com.pk
WhatsApp / Support: 03330139004
Email: info@brandhub.com.pk
Last Updated: 26 September 2026 · Policy Version: 2.0
BrandHub · Ticket / Support: 03330139004 · info@brandhub.com.pk · brandhub.com.pk